Organisational bookings
Booking & Cancellation Terms
Clear arrangements help everyone plan with confidence. Please read these terms before accepting your quotation and booking terms.
Payment
Full payment is required in advance for all organisational bookings. After your organisation accepts its quotation and booking terms, an invoice will be issued. A booking is confirmed once full payment has been received.
Cancellation by the organisation
- 21 days or more before the Experience
- 100% refund
- 8–20 days before the Experience
- 50% refund
- 7 days or fewer before the Experience
- No refund
Rescheduling
Organisations may request one date change without an additional fee, provided the request is made at least 14 days before the scheduled Experience. The alternative date is subject to availability.
Cancellation by GROUNDED™
If GROUNDED™ is unable to deliver the agreed Experience, the organisation will be offered a choice of a full refund or an alternative date.
Additional costs
Any agreed travel or accommodation expenses must be disclosed in the quotation before booking. VAT will be addressed where applicable.
If you have any questions, you're welcome to discuss them with Amanda before accepting your booking.